Refund Policy

Hosting

If you are not 100% happy with either our Unlimited Hosting or eShop package, you have the right to a full refund.

Please note that domain registration fees and setup fees are not refundable.

To action your refund, please send a ticket to our accounts department within the first 30 days of usage and Brookland Interactive Limited will refund all hosting fees.

Refunds take place via BACS or PayPal and can take up to 30 days.

Printing and Design

Orders for printed products and/or design work carried out by Brookland Interactive Limited may be cancelled with the agreement in writing of Brookland Interactive Limited. If the cancellation is agreed, a 5% charge of the total order value will be made plus a £10.00 charge to cover admin costs. Any costs incurred for work already carried out up to the date of the agreed cancellation will also be charged for, and deducted before any refunds are made.

In the event of any delivered printed goods containing a defect in their quality or condition, Brookland Interactive Limited must be notified within 2 days of delivery. These goods must then be returned for inspection. If the claim is valid, we will refund the full cost of the goods (or a proportion of the cost).

It is the responsibility of the customer to ensure that the content of any artwork is correct, this includes print ready artwork supplied by the customer and any design proofs supplied by Brookland Interactive Limited. Artwork supplied by the customer as print ready will be treated as such, any errors including typographical and design errors once printed are without any liability on the part of Brookland Interactive Limited.

Brookland Interactive Limited shall be under no liability in respect of any minor defect or imperfection or blemish which occurs as a result of the inherent nature of the printing process.